All purchases made from J.M. Wickramarachchi & Co. are subject to the following terms and conditions.
1) Optical Products
1.1 Returns & Exchanges
- Frames and accessories may be exchanged within 7 days, provided they are unused, in their original condition, and accompanied by a valid receipt.
- Prescription lenses, contact lenses, and customized optical products are non-refundable and non-exchangeable once processed.
- Products damaged after purchase or due to misuse or mishandling are not eligible for return or exchange.
- Items marked as “Clearance” or “Final Sale” are sold as-is and are non-refundable, non-exchangeable, and not covered by warranty.
1.2 Warranty
- Selected branded frames and lenses include a 1-year manufacturer’s warranty covering manufacturing and material defects only.
- This warranty does not cover accidental damage, scratches, breakage, misuse, general wear and tear, or unauthorized repairs.
- Proof of purchase is required for all warranty claims.
- Warranty eligibility is determined solely by the manufacturer.
1.3 Payment Terms
- A 50% advance payment is required at the time of order unless otherwise agreed in writing.
- Products will be released only upon full payment.
2)Hearing Aid Products
2.1 Returns & Exchanges
- Hearing aids are non-refundable and non-exchangeable after purchase.
- Customers are encouraged to complete a pre-purchase trial to ensure product suitability (refer to Section 3 – Hearing Aid Trials).
- 2.2 Servicing & Maintenance
- Devices must be serviced by authorized personnel only.
- Out-of-warranty repairs will be chargeable.
- Regular servicing is recommended every 6 months for optimal performance.
2.3 Warranty
- All branded hearing aids come with a 1-year limited international warranty, valid from the date of purchase.
- The warranty covers manufacturing and material defects in the hearing aid unit.
- It excludes accessories such as batteries, tubes, ear modules, and external receivers.
- The warranty becomes valid only upon presentation of proof of purchase.
- The warranty is void in the following cases:
- Improper handling or neglect
- Damage due to moisture, chemical exposure, or physical stress
- Repairs by unauthorized service centers
- Services provided by third-party hearing care professionals
- Battery leakage caused by improper use
2.4 Payment Terms
- A 50% advance payment is required at the time of order unless otherwise agreed in writing.
- Products will be released only upon full payment.
3) Hearing Aid Trial Policy
3.1 Eligibility & Process
- Trials are offered prior to purchase to assess product suitability.
- A hearing evaluation must be completed before initiating a trial.
3.2 Trial Period
- The standard trial period is 14 days, depending on the device and availability.
3.3 Security Deposit
- A refundable deposit is required to begin the trial.
- The full deposit will be returned upon timely return of the device in its original condition.
3.4 Conditions & Responsibilities
- Devices must be returned in the same condition they were issued.
- Loss or damage to the trial unit may result in partial or full forfeiture of the deposit.
- If the customer proceeds with a purchase, the deposit can be credited toward the final bill.
- Non-returned devices may result in additional charges or conversion to a sale.
- Only one trial per customer is permitted unless otherwise authorized by management.
Customer Support
For product inquiries, warranty claims, or service requests, please contact our team at info@jmw.lk